FAQ's
What is the difference between a photocard and postcard?
A photocard is a true photo (printed on Fujicolor Supreme archival photo paper) and the postcard is printed on heavy cardstock with a front UV gloss and matte backside.
May I send more then one photo when ordering?
Yes. In fact, I prefer to have several photos from which to choose. Please number them in your order of preference on the back of the photos. If in our professional opinion your first choice will not work, I will contact you to discuss the other photo options. Once a photo has been selected, I will then optimize its appearance on the card. After the design process has begun, a photo processing fee of $20.00 will be incurred should you decide to use a different photo.
Note: On your initial order you must choose whether you want your photo to be represented in full color or black & white. After your photo has been processed, changing your photo choice from black & white to full-color or vice-versa requires our graphic artists to start the design process over from scratch. Such a change would incur a $20.00 photo processing fee.
Can I use professional photos?
The only way that you can use professional photos is with a release from the photographer. By submitting the release to me, you take full responsibility for the copyrights of the photo. This written permission is called a copyright release, and is required by law.
I would like an all text announcement. Do you provide this?
Yes, customers may purchase any design with the text-only option. I also have layouts that contain artwork fitting the occasion.
Do your provide wording in another laguage?
Yes we certainly do. You will just need to provide that to me.
What payments methods do you accepts?
I accepts all major credit cards, bank accounts through Paypal. PayPal is a secure site where no financial information is exchanged. You can also pay via email money transfer. You do not need to sign up for an account when paying with a credit card through PayPal. I also accept cash if meeting in person. Sorry I don't accept checks unless it is 5 days in advance to confirm that the check has cleared.
I can't decide on a design, can I have more then one design proof to choose from?
Please pick one design! Once you decide on one then you will have unlimited proofs. If you are set on seeing more than 1, then there will be a $10 fee per new design.
Can I cancel my order?
After I have completed your order, it is non-refundable. You can cancel up to the proof approval stage, but once the proof is approved, your order cannot be cancelled.
On what kind of paper are the announcements printed?
All Photo Cards are professionally printed on Fuji Crystal Archive Supreme Photo Paper which is thicker and more durable than conventional photo paper. You can also choose to have your prints mounted on white metallic cardstock, for a specially beautiful effect.
How long does it take to get my announcements?
Once I have the photo(s) and all the information, you will receive a digital proof, usually within 48 hours. Once you approve the proof, and payment is received in full, the order will take about 2 to 3 business days to ship. Orders are shipped via Canada Post Mail and will take 6-9 business days to arrive to you. I do my best to provide you with quality and fast service, but sometimes it will take a little longer to get your announcements to you when our workload is particularly heavy, or when the Canadian Postal Service takes longer than expected to deliver packages, for example durig the holiday season. For an extra fee, we will courier your order to you. Please see shipping for more details.
Can you fix my damaged/undesirable photo?
Yes if necessary. I will automatically make minor corrections including: cropping, color enhancement, and blemish removal. If your image is unsuitable for print or is not correctable, I will let you know as well. Digital photos with very low resolution are also very difficult to correct; for that purpose, please make sure the images taken using a digital camera have been set to the highest resolution setting possible (300 dpi is ideal) and the least amount of compression. Also, please turn off the date stamp feature on your camera.
How do I send a digital photo?
Set your digital camera to the highest quality setting. Save the file with at least a 300 dpi as either a .jpg, or .tiff file. 300 dpi is ideal, but the higher the image quality, the better. Send me the original photos by e-mail to ekduverna@shawcable.com. I will let you know when I receive your photo, and whether your chosen image is suitable or not for print.
I don't have a digital camera. How do I send you a picture?
If you have access to a scanner, please scan at no less than 100% at 300 dpi. and save it as a .jpg or .tiff file. Then you can e-mail the file to me. If you prefer to send a physical photograph, I will provide you with our mailing address and you can mail it to me. Your original photo will be returned with your final order. Please make sure you have a duplicate of the original photograph, we are not responsible for lost or damaged photographs.
Do I get a proof before my announcement is printed?
Yes you will get to look at a proof and aprove it before it is printed.. You will receive a digital online proof of your card through e-mail. Any changes can be made at that time, and a revised proof will be sent back to you for approval. We will not process your order until you have approved the proof. Once that's completed, it is final and your proof goes to print. I encourage you to carefully check the proof for any mistakes, as I are not responsible for any errors once the proof is approved.
I am not in Canada. Can I still order announcements?
Yes, please contact me for shipping costs to The United States. For all other countries, send me an e-mail at ekduverna@shawcable.com for a shipping quote. You can also purchase the design only (no prints) for a fee of $45 and have your cards printed localy.
Don't see your question here? Feel free to drop me a line at ekduverna@shawcable.com or call me at 403-606-4726. I'd love to hear from you!
